01. OUR SERVICES AND PARTNERSHIPS
Q:What are Jiaxin’s main services?
A:We specialize in OEM filling services, covering a wide range of products, including sofa backrests and seat cushions, pillows, shaped cushions, neck pillows, nursing pillows, pet mats, plush toys, and other customized items.
Q:Do you accept small-batch or custom orders?
A:Yes, we offer both large-scale production and small-batch custom orders. Providing flexible, client-focused collaboration.
Q:Do you provide product design services?
A:Our core expertise is in OEM filling. With your existing product design, we deliver manufacturing solutions that fully comply with your specifications.
02. MATERIALS & QUALITY
Q:What types of filling materials do you offer?
A:We currently provide a wide range of options, including 100% feather, 2-in-1 feather, 3-in-1 feather, cloud cotton, eco-friendly cotton, pearl cotton, and 100% polyester, which can be combined according to customer requirements.
Q:Do your filling materials meet safety and quality standards?
A:Yes, all our filling materials undergo strict quality control and comply with safety and hygiene standards, ensuring stable and reliable quality.
03. ORDERS & DELIVERY
Q:What is the ordering process?
A:Customers can first provide their product requirements (dimensions, materials, quantity). We will then offer recommendations and a quotation. Once confirmed, production is scheduled, and products are shipped according to the agreed timeline.
Q:How long will my order take to ship?
A:Depends on order quantity and product complexity. Small custom orders typically take 7–14 business days, while large orders require separate confirmation.
Q:What is the minimum order quantity?
A:Minimum order quantities vary depending on product type and materials. Please contact us directly for specific recommendations.
04. OTHERS
Q:Do you provide samples?
A:Yes. We provide samples according to your requirements, allowing customers to verify materials and filling performance before production.
Q:Do you have experience with exports or international cooperation?
A:While our primary market is domestic, we have experience in international OEM projects. If export services are required, we can assist in planning and coordination.