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FAQ

01. Services and Cooperation

Q:What are the main services offered by Jia-Xin Industrial?
A:Our company specializes in Contract Filling and Stuffing Services. This includes a wide range of products such as sofa back cushions and seat cushions, throw pillows, novelty pillows, neck pillows, nursing pillows, pet mats, stuffed toys, and other customized products.
Q:Do you accept small-volume custom orders?
A:Yes, we do. We offer two cooperation models: bulk production and small-batch customization, which allows us to flexibly adjust according to client needs.
Q:Do you offer product design services?
A:Our expertise lies in filling and stuffing processes. If you already have a product design, we can produce it according to your specifications.

02. Materials and Quality

Q:What filling materials can you provide?
A:We currently offer various options, including Hollow Fiber, Feather Three-in-One Blend, Cloud Fiber Feather Three-in-One Blend, Eco-Friendly Fiber, Pearl Fiber (Ball Fiber), Pure Cotton, and more. Materials can be combined based on client requirements.
Q:Do your filling materials meet safety and quality standards?
A:Yes. All filling materials used by our company undergo strict quality control to comply with safety and hygiene standards, ensuring reliable and firm quality.

03. Ordering and Lead Time

Q:What is the ordering process?
A:Clients can first provide product requirements (size, material, quantity). Our company will then offer suggestions and a quotation. Upon confirmation, production is arranged, and goods are shipped as agreed upon completion.
Q:What is the typical lead time?
A:The lead time depends on the order volume and product complexity. Small-batch customization generally requires 7–14 business days, while lead times for large bulk orders will be confirmed separately.
Q:What is the minimum order quantity (MOQ)?
A:The MOQ varies depending on the product series and material. Please contact us for specific recommendations.

04. Other Matters

Q:Can you provide samples?
A:Yes. We can provide samples upon request for clients to confirm the material and the filling effect.
Q:Do you have experience with exporting and international cooperation?
A:Our primary focus is the domestic market, but we do possess international contract manufacturing experience. If you have export needs, we can assist with the arrangements based on your plan.
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